Emotional Intelligence
(EQ) is the ability
to understand one's own emotions and those of others and effectively
apply the power of emotions as a source of energy, creativity,
fellowship and trust.
Emotional intelligence includes:
 The
ability to identify and manage our emotions |
- Accurate
self-assessment, Self-confidence, Flexibility,
Initiative
and Optimism
|
| The
ability to recognize emotions in others |
- Empathy,
Organizational awareness and Service
|
| The
ability to interact with other people |
- Inspiration,
Conflict management, Teamwork and collaboration
|
According
to Daniel Goleman, author of Emotional Intelligence, IQ only
accounts for 20% of a person's success in life; the
rest is attributed to other factors, including emotional intelligence.
The importance of emotional intelligence to business organizations:
Without EQ training |
With EQ training |
Low staff morale |
Staff are motivated |
High labour turnover |
More stable employees |
Endless problems with productivity |
Higher productivity |
Dissatisfied customers |
Service quality exceeds customer expectations |
Little team spirit |
Enterprising and dynamic work atmosphere |
EQ, though a concept originated from the West, has its spirit
deep-rooted in ancient Chinese philosophy!!
 |
“The
wise men do not doubt,
The compassionate men do not worry,
The brave men do not fear.”
Confucius
(551-479 B.C.)
「智者不惑，仁者不憂，勇者不懼。」
孔子
﹝公元前551-479年﹞ |
|
